When your preferences match a customer’s job details, you show up in their search results. If they match your targeting parameters, it’s called a lead, and you’ll get an alert from us. In simple terms, a lead refers to a potential customer who has expressed interest in a particular service that you offer.
When a homeowner submits a request for a service, we collect information about their specific needs, contact information, and location. This is then passed along to you as a contractor professional in the form of a lead. It is your responsibility to follow up with the homeowner and communicate with them about their project, with the goal of ultimately winning their business.
If you’re interested in winning the job:
Contact the homeowner as soon as possible to let them know that you are interested.
Start a conversation with a personalized, open question.
An easy conversation starter is to ask any questions you have about the project or request a time to schedule an estimate. Remember, homeowners are often reaching out to multiple professionals, so responding quickly can help you stand out from the competition.
Be personal by calling them by name or referencing details about the project
Once you've secured an estimate, be sure to join on time and be prepared to discuss the project in detail. During the estimate, take the time to listen to the homeowner's needs and explain how you can help. Don't forget to ask questions and clarify any details that you're unsure about.
After the estimate, be sure to follow up with the homeowner in a timely manner. If you do not hear from them right away, wait 24-48 hours to follow up on your conversation.